Rubbish Support from Skywatcher. Am I alone??
Bought a Skywatcher Star Adventurer GTi Mount. Used it only 4 times. Tracked well 1st time, then started to fail. Was advised rather than use it batteries to use a 12V 3amp supply. Did that but no improvement. Eventually found the DEC Clutch is too tight even when fully "unscrewed" and will not allow proper balancing. It simply will not release properly to allow decent balancing of camera and lens. Have been to the seller, Harrison Telescopes, multiple times, almost weekly for last 2 odd months. But the guy at Harrison's says the importer is not responding to his repeated requests to have it repaired FOC. He says they just keep apologising.
Of note is the fact that its scope has had plenty of debris in it since supplied ---- one wonders if it was manufactured in a dirty environment and has muck caught inside the DEC clutch system.
Can any one advise if this is the normal sort of customer care by Skywatcher and if this is a common problem with this Mount. OR is there any other way of solving the problem. I am not a mechanic and dont feel confident in opening it up myself.