Shilling Vaccines?
I keep getting called out for not offering vaccines to each patient in line when I do register, but like why???? We are understaffed as is, and the line is usually 10-15 people from open to close. If people want vaccines they're going to ask for vaccines. I feel like it makes every interaction you have with a patient so transactional, even though I know to corporate they are all 100% transactional, but ending a positive patient interaction by trying to force vaccines on them is part of why so many patients hate Walgreens now. I understand financially why Walgreens is pushing them, but we can barely keep up with prescriptions as is. The vaccines people get this time of year are also not flu/covid, so that means our pharmacist has to leave the pharmacy to administer them, which means caps can not be removed and our line gets even more cluttered. I literally have run out of excuses when someone gets to the front of the line to ask why their medication isn't ready and it's literally just a lack of staffing. I hate that Walgreens feels comfortable providing an absolute shit patient experience because they know we have their life saving drugs.