u/Chlolie

I tried to open my outlook account to read my mail but it keeps loading in the envelope icon and gave me this error, i have tried clearing cache and changing browser and turning off VPN but nothing seem to work. MY microsoft account still work and Microsoft security also say nothing is wrong with my account. On my phone I can open outlook but the mail won't load more than the regular page if you scroll down it won't load up the older emails.
Right now I cannot receive any mail on my main account but my other hotmail account does work. It's only this specific email account that cannot be open on outlook PC and Mobiles... and I really need to get to my mails.

The error just show this code:

UTC Date: 2026-05-12T16:28:17.820Z
Client Id: 87E217F279914E4186E7DF60023E9E4A
Session Id: 7e6aa47f-a226-472b-9c5c-6d2eb55f3e27
Client Version: 20260501001.13
BootResult: fail
Back Filled Errors: None
err: COMException
esrc: StartupData
et: ServerError
estack: Error: 401
    at Object.w [as createStatusErrorMessage] (https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:806)
    at https://res.public.onecdn.static.microsoft/owamail/hashed-v1/scripts/owa.mailindex.06641a1a.js:1:183650
st: 401
ehk: X-OWA-Error
efe: KU0P306CA0097
reqid: 32c3d804-e9e9-4bd4-3c04-45a7323d6636
cv: Vh8GJQ7M7zUIMVK8ebLoUb.3.1.1