Again, on the phone with the same situation as before. eero 6 is dropping devices constantly. 1hr later. Still on the phone and trying to get someone on the tier 2 team to take a call. This is so frustrating because the last tier 2 support person emailed me asking such basic questions that were answered during a 3 hour phone call. Then when I replied, case closed…

Not trying to be rude, but hoping to get someone’s attention. I will update post when support answers.

UPDATE:

After hours on the call, I told the rep I was not going to wait to setup a call with the level 2 team the next day given how level 2 just closed my case the first time. After a significant amount of time they agreed to call now.

While I was on the call, they told me they were going to reset the sub-net. I asked what for, they told me to clear room for IP addresses. After the reset, we stayed on the phone for another lengthy period. Temporarily, it did resolve the issue, but it creeped back. The Apple TV continued to drop connection. For reference… It dropped on and off 8 times in the span of 1 minute. The rep (albeit nice) asked that I send an email with timestamps of connection dropping. Didn’t make sense as I told her it was constant and every time I saw it drop I told her it dropped again. She reverted and said to email a time when it starts to they can monitor. I responded with it is pretty constant. After the reset, this then move to a HomePod, a Bose smart speaker and other devices.

They told me they would follow up this morning as they are monitoring the network and can’t see anything wrong with it. So far… nothing.