u/Chemical-Midnight-66

I'm trying to complete my online renewal and keep getting this error message when I upload the pic of my passport "The file type doesn't match the file's contents. Please make sure the file hasn't been renamed and try uploading it again."

Has anyone else dealt with this error already? I tried uploading the pic to my computer a couple of times but keep getting this error message. I emailed DESPP but would like to submit this ASAP. thanks!