u/ChelseaBlair

I do not have T-Mobile but am assisting someone who does. The bill summary shows texts coming in and out 3 hours different than the time they actually were sent/received. Tmobile says to just add 3 hours on to the text history on the bill (person is in est and T-Mobile is saying that it's because the bill is showing pst) but this seems insane to me. The person is in an abusive relationship and this has caused some massive issues due to the sig other checking the bill regularly. Sig other isn't rational and won't compare times to their own phone versus bill + yes, I understand this is ridiculous but if you have experience with domestic abuse there is little you have control of) Has anyone come across this before? I am thinking of suggesting they go back to Verizon. Thanks for any input, advice