Hey all,

I had a result today after an ongoing dialogue since January with LFC ahead of a gig this summer. In short, they've granted the Reasonable Adjustment on 11th May after very little progress for most of the year.

I thought it might help others to summarise how I did it.

Full disclosure: I used AI to save me time in writing the summary as my head is mashed now that it's finally all over. I just fed it the entire email history to get a quick summary out there, so forgive me for being lazy!

Throughout, I have engaged with various patient groups, advocacy organisations, and legal experts to get to this point, and hopefully, the change helps others down the line who want to go to Anfield with their meds. Thanks to everyone who helped - you know who you are!

Happy to answer any questions if you've got them!

Cheers,

Cheezus.

All AI from here:

DISCLAIMER: I am NOT a solicitor, a legal expert, or an advocacy professional. I am just a pissed-off patient who needs to have my medication with me in case of a flare-up. This is my personal experience and the strategy I used to secure my adjustment. If you need formal legal advice, go to a professional.

The Battle

I’ve just finished a 5-month back & forth with Liverpool FC and SJM Concerts for my right to use my prescription at a concert this June.

Their opening response to my request was a total ban: I wasn't even allowed on-site with my medication. They eventually pivoted by offering me a "medication room" or a seated area. Today, I secured a full protocol allowing me to medicate in the standing area.

If you are being told "no," or being forced into a "private room," here is exactly how I broke their arguments using clinical logic and safety regulations.

1. The Core Legal Argument: The "Effectiveness" Test

LFC’s first "offer" in March was that I could use a private room to medicate in. They said I would have to stand in a specific place to easily leave the pitch standing area that I'd bought a ticket for or relocate to a seated area. I challenged this on the basis that an adjustment is only "reasonable" if it is effective.

• Clinical Reality: My most recent MRI shows disc abutment to nerve roots causing sudden functional immobility.
• The Trap: I explained that a medication room is a logistical paradox. You are asking a patient who cannot walk during a flare-up to navigate a dense crowd to reach a room to get the medicine that helps them walk.
• The Verdict: If you cannot physically reach the adjustment during a crisis, it is not an effective adjustment and fails the Equality Act 2010.

2. Challenging the "Seat Downgrade"

They tried offering me to move from my standing tickets to a seat (in proximity to the aforementioned medication room). I refused this as a "Detriment" under Section 29 of the Equality Act.

• The Logic: I paid for a premium standing experience. Forcing me to a different, inferior location is unfavourable treatment relative to a non-disabled person.

3. Weaponising Safety Regs (The SGSA Green Guide)

I stopped arguing about "rights" and started arguing about Safety Management.

• PRN Necessity: My medication is prescribed PRN/pro re nata, which means "as needed". It says this on the pharmacy label. You cannot schedule a flare-up to fit a stadium's room-access policy. My medication states to use "as needed", not "as needed once you make your way to a special area".
• The "Static Obstruction" Risk: I told them that if I am denied meds at the point of need and a flare-up occurs, I become a stationary trip hazard in a high-density egress route.
• Evacuation: Under the Green Guide (Section 6.13) and the Regulatory Reform (Fire Safety) Order 2005, they must have an effective Personal Emergency Evacuation Plan (PEEP). I argued that denying me meds makes me a liability during an emergency evacuation. In-situ administration is actually the safest option for crowd control.

4. The "Full Court Press" Escalation

When they spent months "under investigation", and missed their own deadline for a substantive response, I escalated my concerns:

• The Licensing Authority: I contacted Liverpool City Council Licensing Team to log a formal complaint.
• The SGSA (Sports Grounds Safety Authority): I informed the national regulator that LFC’s policy created a foreseeable safety risk.
• My MP: I briefed my MP, who then began writing to the club, which elicited a response from one of the Directors who stated they were still investigating.
• The EASS: I got a formal, written assessment confirming their stance was likely discriminatory.

5. The Resulting Protocol

LFC's Disability Access Officer called me today, apologised & said this was "new ground" and that the lengthy duration from my initial request was because they had to conduct an investigation involving multiple stakeholders.

Ultimately, they have agreed that I can use my medication as needed, as prescribed, during the show.

I will show them my prescription and meds in original packaging at a designated entry point, get a wristband, and that's it.