Hi folks, I am new to Tado, so please bear with me.
I had an issue with my ATAG OneZone thermostat where it would just suddenly go offline. ATAG offered me a free replacement, or I could change to a Tado V3+. I did this becuase the thermostat is wireless and so, I could place it in a more convenient location.
It was installed only 2 days ago by a professional fitter. The problem I am having is, if I turn on the Tado heat from the Tado app, it can take a random amount of time for the wireless receiver hard wired to the boiler to react. Worse still, if I turn the heat off, it can take anywhere from 5 to 30 minutes before it deactivates. The strange thing is, if I do this on the actual Tado Smart Thermostat, it only takes a few seconds to activate/deactivate. I have no idea what is causing this. I have pinged the internet bridge on a number of occasions and it's absolutely fine. Always within a few ms.
Is this a common issue with Tado or is there something wrong with mine? Much appreciated. Thank you!