u/Charmer50

Hello, I ordered a phone through Straight Talk 4/29/26. I just had a conversation with chat and the agent looked up the order ID number and said there wasn't an order in their system with my email address. I uploaded the email I received from straight Talk after the order was placed, The previous agents mentioned the phone was on backorder so now after today's chat I decided to call my bank and report the item was cancelled. How often does a situation like this happen with Straight Talk?

After waiting maybe three days I ordered a different phone through total wireless a few days ago and the phone was delivered today, I didn't want to spend extra money to order another phone but I really needed a new phone A.S.A.P.