Our confirmed ticket showed cancelled at boarding. TTE dismissed us. My father is a cancer patient. Need advice.
Disclaimer: I ran my raw notes through AI to organize them better and make the post readable. Every single event and feeling described here is true and happened to my family. I narrated it to the ai as it happened and asked it summarise & articulate it for better understanding
Train: 11311.hassan solapur | Date: 08/05/2026
Listing events in order so it's clear.
- First TTE comes
Says our names are not on the list. Does nothing else. Just leaves.
- Passenger with our seat arrives
The person who was allotted our "cancelled" seat shows up. He waits with us for the TTE. We agree to share the seat temporarily. I was hesitant but okay.
- Second TTE comes
Looks at both tickets. First admits that online cancellation is not possible for a counter ticket. Then changes his mind after talking to a Commissioner. Commissioner says: refund not possible, but cancellation is possible. I argued again that this was against ticket cancelling policy he dismissed it
- We argue about ticket validity
My father gets involved. He is a cancer patient and had chemotherapy just 2 days ago. He says this smells like mischief — agents or some system error cancelled our ticket without our knowledge.
TTE says that's not his mistake. It's not the system's mistake, implying we cancelled the ticket ourselves
- I plead about my father's condition
I ask him to consider that my father is unwell. No response.
I say this is harassment. He finds it absurd. Another passenger (idiot) says we are "suggesting harassment like females." TTE laughs.
- I leave the seat
I know I shouldn't have. But I felt pressured. It was dragging on. My father needed rest. So I moved to another seat the TTE pointed to.
I asked him to write this on my ticket. He refuses. Just dismisses me.
My father stays in his original seat. He refuses to move.
- I See the TTE again
Ask him about cancellation policy and seat assurance. He keeps saying "how is that possible."
If he had just allotted different seats with clarity, this wouldn't be an issue. But he didn't. He just moved on. Resolved nothing.
- I ask about my father
I ask him — I left my seat for another. How will you make my father leave his seat in the middle of the night with his medical condition?
He says: "I will take care. No one will come. Railway staff knows."
No written assurance. Nothing. Just vague and dismissive.
What I need from this post
For my father — am we eligible to claim compensation? Consumer court procedure? What documentation is essential?
For others — What should someone do in the moment if this happens to them or a family member with terminal illness or disability?
Specifically:
· Who to call immediately (numbers, departments)
· What to say to the TTE (exact words)
· When to refuse to move and when to comply
· How to get written proof or a diary entry on the spot
· What rights do medically vulnerable passengers have that are different from others?
This is not just about me anymore. I want a clear guide that the next family doesn't have to figure out while their sick parent sits there exhausted and humiliated.
Any advice legal, practical, or from personal experience is welcome.
Thank you.