Manners in hospitality
I am a barista at a small cafe in Brighton and as it’s getting busier with tourists due to the sun being out. I get the usual folks come in to use the toilet or ask for water and I base it more on wether the person asks nicely to use something as we are technically not meant to let anyone use anything unless they are a customer. I always let people that are nice to me in or that say please but whenever someone is rude or just treats me badly (usually because I am a young woman 😂) I just refuse to let them use anything. It usually forces them to buy things which is a bit like karma. Just wanted to know if this is bad or not or anyone’s opinion on this.
Has anyone else just flat out refused service to people that lack the common decency to be polite?