u/CathairNowhere

You are my only hope because I've been thinking about this for weeks now 😂

I'm fairly sure I'd have seen this movie in early to mid 2000s, probably on VHS so it might have been an earlier release tbh. I don't remember much about it other than that it was either set in a convenience store or ended in one, and the final scene was some hair monster lady appearing in the corner of the store near the ceiling and a shot of the konbini from the outside as it completely fills with hair.

Maybe a mobile phone was also somehow part of the plot but tbh I'd have watched anything and everything from this genre around that time so it all blends together a bit.

It's not Cursed (2004) or Convenience Store (2026).

I know this is not a lot to go by so thanks for any help!!

Just to preface it wasn't deliberate damage but there was possibly some negligence involved, and my upstairs neighbour flooded my flat a couple nights ago. They are renting from the council and I've been trying to find someone to contact for insurance purposes.

I called council repairs who bounced me to shared repairs who wanted to send me back to council repairs but then instead sent me to the local housing office who told me to contact the housing officer of this address, but their phone is perma turned off and goes to voicemail. I left a message but...

If anyone has dealt with a situation like this, please advise me what the outcome was :') Thank you!

Edit: I appreciate the suggestions to go through my insurance but my insurance have already told me this would be my problem in the end and it seems like if they tried to recover costs, it'd be from my socially vulnerable neighbour not the council - I don't think they need the stress of an insurance company breathing down their neck tbh. I was advised people in other parts of the UK dealt with the council directly which is why I'd have liked to exhaust that avenue before going through insurance.

Hey,

Sorry if this is a dumb question but I never had this issue before and never owned a flat before... my upstairs neighbour just flooded me - if I understood right, their sink/tap broke and it overflowed. They had called a plumber 15 mins prior but apparently didn't think to shut the water off until I went up... by that time there was quite a lot of water coming down from my ceiling all of a sudden, and there are now several cracks in my ceiling. It doesn't look too bad on the surface but by the amount/intensity I suspect there might be more hidden damage.

I have insurance but I've never had to contact them about anything. Upstairs neighbour is a council flat as far as I know. I checked my policy and it's pretty extensive coverage but I'm not sure how to proceed when I wasn't at fault. Do I contact my insurance first? The council? Both?

Thank you 😭

Edit: Scotland