u/CasualVillan

we had sky q installed less than a week ago and every day since then we have switched it on in the morning to find no satellite signal. 
I managed to restart the box a few times and get it back each time. 
I have since turned off the eco mode setting - which worked for one day and then the next day there is no satellite signal again. 
I have tried the troubleshooting - which is alll fine and other than constantly shutting down and restarting the box nothing works. 

We live in a block with a communal dish and prior to sky a have had a sky+ had box for years with no issues. 

can anyone help me figure this out