Hi, has any of you tried Alameda Alliance and switch to Kaiser or vice versa? I'm looking for personal experiences and recommendations for Medi-Cal/Medicare or Alameda Alliance Wellness vs Kaiser D-SNP.
What did you find better at either places? What didn't you like? Specifically this is in the Alameda county area or Oakland, CA.
I called customer service, and the rep keeps refusing to honor the "30-day Money Back Guarantee": https://www.xfinity.com/support/articles/xfinity-customer-commitment.
I kept reading from their own webpage verbiage
"We take pride in our products, which is why we offer a 30-day money-back guarantee for Internet..."
The rep, who doesn't seem to understand American English, says it is a promotion of sorts. Then he attempts to explain that I only needed to pay for the partial month since I canceled under the full month.
I explained that in America, when a business offers a "30-day money-back guarantee," it usually means you are entitled to a full refund if you return everything within 30 days. I politely asked to be connected to a US manager who would understand all of this...
You guys really need to move support back to the States and stop using the voice-changing software. Half the time, it is choppy. It tries to give them a British or Aussie accent. But I can tell they're from the Philippines or India.
I actually made my rep laugh when I said a common Tagalog phrase at the end of the call.