u/Careless_Passage8487

That is the whole post. 9,800 rows. 140 managers. Due in 10 days. Completion rate last quarter was 34%. The 66% who did not complete it got chased for two weeks and then we closed the review anyway because the auditor needed the evidence package.

The managers who do complete it approve everything. Every single row. Because they have no idea what half the entitlements mean and approving is faster than asking.

We have flagged this to leadership three times. We are told to find a way to make the spreadsheet easier to use.

What are other people actually doing for this. We cannot afford Sailpoint. We have Okta and Entra and a lot of patience that is running very thin.

Hired a freelancer and needed to explain our workflow. Started typing it out and got stuck:
“After step 2, we go to step 3… unless X happens… then we go back to step 1… but only sometimes…” I kept rewriting it and it still sounded confusing.

Then I realized:
I don’t actually have a clear structure of the process in my head.

It’s just something I’ve been doing automatically.

I think if I had to map it visually (like steps + decisions + branches), I’d probably find gaps and inefficiencies too.