u/CarefulHawk2680

CMDB/ITOM Process

Hello, I’m new to ServiceNow, especially CMDB and ITOM Discovery. I’ve been trying to find an end-to-end process or documentation that explains how the OOTB CMDB and Discovery process works, but I haven’t had much luck.

Would anyone happen to have reference materials, process flows, or best practices that could help me better understand it? Thank you.

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u/CarefulHawk2680 — 6 days ago