u/Careful-Bug-6630

I am seeking legal advice regarding a critical service deficiency by a major pharmacy app that has jeopardized my health. Despite a confirmed delivery window for essential medication, the company unilaterally rescheduled my order, falsely claiming I requested a delay during a delivery attempt that never occurred; furthermore, they provided a fraudulent "proof of attempt" photo of a residence that is not mine. Because they refuse an immediate refund or redelivery—instead citing a 48-hour escalation window—I am being forced to miss life-critical doses. What legal recourse do I have under the Consumer Protection Act to hold them accountable for this fraudulent reporting and negligence, and how can we address these systemic "fake delivery" practices that endanger patients across India?