We use County Comfort for our HVAC maintenance, and had previously used them for insulation installation. We were happy with the results, plus I know someone who works there, so we ended up signing up for their maintenance plan which we pay for monthly. About two weeks ago we were notified through our Rocket Money app that there was a large charge to one of our credit cards, and when we looked it turned out to be almost $1,200 from County Comfort. This didn't make sense so we called them and it turns out they had a systems issued that accidentially charged a number of clients. They said they were aware of it and were working on refunds, but now, two weeks later, the most recent information we were told yesterday is that they have no timeline for a fix and their recommending that we dispute the charge. On top of that, we get a text yesterday saying their communication system was hacked and to only call or text this one specific number.
Anyone else dealing with this? I came here and searched earlier and found a bunch of comments from people dealing with them over the years. I know they were sold to private equity but since we had good experiences we weren't going to switch just because of that, but now I think we have to. We're in Cortlandt Manor, any recs for other HVAC companies would be appreciated!