u/CHEXCR5

Good morning, I’m having a problem with the master password for an NVR. Unfortunately, the person who had that password has passed away, and we don’t know the password or any other credentials he left us to access the system. I followed the recommended procedure to download the .xml file from SADP and wrote to Hikvision Latam support. that was on Tuesday, and I still haven’t received a response. What do you recommend I do to obtain the information and reset the password? There are six cameras that have stopped recording due to storage space being full, and I also need to grant access to other people since these are community cameras. I appreciate your help and time.