So I have build a app, posted on several sub-reddit where I could without getting the post deleted, posted on Linked and Thread.. I saw couple of posts that says to reach to people on social media sites, but how does one go on that, how do I start talking and reaching to people about it? Its a good idea but if I don't speak about it, it will be dead in sometime
We've all had that call.
User says something's broken. You remote in or screen share. You're looking at their machine live and genuinely not sure what's causing it. You need to Google it, check the KB, or ask an AI — but they're watching every move you make.
So you either: → Pretend you know and stall for time → Minimise the share and hope they don't notice → Put them on hold and scramble
I got tired of that and built something.
It's called GhostPilot. Hidden AI overlay that sits on your screen during any screen sharing or remote session. Completely invisible to the user on the other end — Teams, Zoom, Webex, AnyDesk, whatever.
You see it. They don't.
Paste the error, describe what you're seeing, get step by step guidance in real time — all while your user thinks you're just calmly working the problem.
7 day free trial if anyone wants to try it. Honest feedback welcome — especially from people in L1/L2 support who deal with this daily. Comment here for link