r/helpdesk

tier 2 support is frying my brain. what do you guys fidget with on mute?

i do tier 2 it support so by the time i log off my brain is fried. my home setup has to be a zero clutter sanctuary. currently running an m3 max macbook in clamshell tucked out of sight. no stray cables, no plastic crap.

usually when the office does their secret santa exchange i end up with a cheap mug or branded stress ball that goes to the trash. last winter our hr apparently searched for cool tools for gifts and handed me this little hoto pixeldrive screwdriver.

i fully intended to bury it in a toolbox, tbh i rarely use it to actually tighten my vesa mount. but its somehow never left the space next to my trackpad. the reason it survives on the desk is the tactile build. it has a mechanical dial that just clicks perfectly.

sitting there spinning that dial while trapped on mute in 3 hour zoom calls explaining basic router resets to marketing is the only thing keeping me sane. beats getting another company mousepad. what do you guys keep on the desk to survive the endless calls?

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u/anshu_is_OK — 3 days ago

Advice on help desk

Just started my IT journey, I got accepted to a level 1 help desk at a MSP, currently I’m started studying to work in networking at WGU for cloud and networking engineering

Any advice on what to look out for or how to stand out? I have no prior help desk experience.

u/AutomaticLibrary7130 — 4 days ago