u/Busy-Drink3475

I signed a fiber internet contract with M-net in Munich on March 1. Since then, I’ve had no service installed and no technician appointment scheduled after ~50 days.

On April 1, I set a written deadline asking them to schedule installation or at least provide an update by April 7. That deadline passed without any concrete progress.

I then informed them that I consider the contract terminated due to non-performance, since no service has been provided and no installation date was ever confirmed.

Instead of addressing that, M-net:

• keeps referring to the 14-day withdrawal period (which isn’t what I’m using),
• claims their subcontractor (Cofibra) tried to call me (no voicemail or clear record),
• and says Cofibra will “contact me again” to arrange installation.

At this point:

• I still have no internet service from M-net
• I have a Vodafone DSL installation scheduled in ~10 days as a backup
• I don’t want to continue coordinating installation with M-net/Cofibra

What confuses me most is:

• Why am I expected to coordinate directly with a subcontractor at all?
• Has anyone else in Munich had similar delays with M-net fiber or Cofibra?
• Am I supposed to sign with another internet provider until M-net decided they’re ready?

Would really appreciate hearing how others handled this situation and what actually worked to move things forward (or close it out).