Not sure what is up with this, but I successfully received two payments via PayPal according to the UT system. Both payments are now crossed out. It says “I did not claim the payment within a 30 day window.” I took the test on April 18th successfully. Today is May 5th.
My first issue is that obviously I am within a 30 day window. Secondly, PayPal should be considered somewhat of a private bank account… If you have been paid for a test, shouldn’t that be the end of the story? Why would UT refund a payment if it had been logged as a successful test?
Note, I have been a user testing participant in good standing for the last 10 years. I have never seen this before (though I am not a heavy user of the platform).
Weird.
I did submit a ticket so we’ll see what happens.
Anyone else experiencing this type of issue?