Saudia refund/ cancellation issue
Has anyone gone through the refund process from start to finish? Would love to hear your experience.
Here's my situation: The website sent an OTP to my US number, but I never received it, so I couldn't cancel through the normal online system. A customer service rep told me to submit a refund ticket instead of going the cancellation route.
I went through the chatbot on their homepage and an agent walked me through the process. There was apparently a secret/reference code required — I'm not sure I ever received it, but the agent was able to provide it for me. He said I'd receive a confirmation email within 48 hours and that the refund itself could take up to 6 weeks.
For those who've been through this:
- How long did it take to get the confirmation email?
- Did the refund actually come through within 6 weeks?
My tickets were Flex economy meaning zero cancellation fee .
Any insight would be really appreciated!