u/Brinds15

So I ordered something from Pandora Canada but the shipment came from US. It was received by UPS on 30-April and originally was supposed to be delivered on 7-May. Then it got changed to 11-May and now it just says “Your package is still on the way and we are actively working to get you a new delivery date”
Please can someone guide me what happened or when can I get the package… Sorry this holds a sentimental value so a bit desperate.. 🥺🥺🥺