How do you actually hire a virtual assistant for a shopify store without it becoming a disaster
My shopify store doing decent numbers but customer service is killing me. 100+ emails a day, order questions, shipping complaints, return requests. I'm spending 5+ hours daily just on inbox stuff and it's pulling me away from everything that actually grows the business.
I want to hire a virtual assistant to take over customer support but I'm nervous about handing someone access to my store and email. I've heard enough horror stories about bad hires or people who just disappear after you've trained them for weeks.
How do you actually do this right. Do you go platform or agency. How do you handle the access and permissions side. How long did it take your VA to actually be able to run tickets independently without you checking everything. and what do you do if they're not performing, is there a backup or do you start from scratch.
I just want to understand the actual process from someone who's done it.