Is UPS a free volunteer service or something?
I’m extremely frustrated with UPS’s terrible system. I live in South Korea, and I had my package shipped to my relative’s house in New Jersey. For absolutely no reason, UPS redirected my package to a pickup point that was 30 minutes away from the original delivery address.
What’s even more ridiculous is that both FedEx and USPS successfully delivered packages to the same address on that exact day without any issue. From my perspective, it seems like UPS simply didn’t want to complete the delivery.
Instead of delivering it properly, they only kept telling me to pick it up from the pickup point, and eventually they disposed of the package. I paid $130 for the item and another $19 for shipping — did I really pay $19 just for UPS to dump it at a pickup point far away from the destination?
I filed a claim, but all UPS keeps saying is:
“Your package is at the pickup point.”
“Investigation closed.”
That response is completely unacceptable and absurd. Who is responsible for compensating me for this loss?