Remarks: Passport received at Mumbai VFS and same kept on Hold as per Consulate Instructions as on 07.05.2026 - What does this mean (Italy Visa)?
Had opted for courier service as well. My fiancé had got his visa.
Applied for an Italy visa for my fiancée (now wife) — my visa was approved and issued, while her application was expected to be processed by May 06.
Instead of a decision update, we received an email from VFS asking her to collect the passport from the counter. We had specifically opted and paid for courier delivery, so we followed up with VFS, and their response has left us even more confused.
We’re unable to understand whether this usually indicates:
(A) a rejection,
(B) a request for additional undertaking/documents, or
(C) simply an issue with dispatch/courier.
Complicating things further, we just got married and are currently tied up with post-wedding rituals at home. Our plan was to travel to Mumbai only a day before departure.
Now we’re stuck deciding whether to:
continue with the trip as planned and go to Mumbai hoping it’s an approval, or
reschedule flights (thankfully flexi fares) and cancel hotel/travel reservations before things become expensive.
Has anyone faced a similar situation with VFS Italy? Does “counter pickup” usually mean anything specific? Any guidance would really help.