I received an email from Amazon that my account is restricted to digital orders only, which basically means I cannot order off Amazon anymore. When I submitted an appeal, they replied it's because: "We took this action because you consistently asked us to issue refunds."
For context, I had my account since 2013 and regularly order. I've NEVER issued a request from a refund since the recent years, around 2024. Amazon issued me a total of 4 refunds since 2024 till now for the following issues:
- I bought a phone case but the advertisement on Amazon was misleading because it was the wrong dimensions so didn't fit my phone
- I bought a new dog bed but it came STAINED. Yes, the mattress had 3 YELLOW STAINS on it, implying it's been used
- A soap I purchased was delivered leaking
- The bag of granola I bought had a tear in the bag
For all four of these issues, I called right away and Amazon offered to refund me or send a replacement. Despite the appeal, it appears that they don't want to reinstate my account. I'm so pissed because all this was out of my hands. Now, I'm starting to have trust issues. So every time I order something I might as well have a phone on my hand and start recording the process of opening my package just in case I run into issues like this again. If you've ever been in this situation, what did you do?
If this doesn't belong here, can someone direct me where I can post my issue? Looks like I can't post in the main Amazon thread since this would be classified as a complaint.