Something strange happened today: our item library had the Unit of Measure field reset to default across an entire category, and we didn't do it. No one on our team initiated the change. We spent the better part of the day trying to fix it while still taking orders, which was a nightmare.
Toast. This is labor $$$$$ you're costing us with your poor software launches, and poor communication. The tech supports don't even have any clue how to really respond to Retail related concerns or issues.
This leads me to a broader frustration with Toast Retail. It feels like features get pushed to production with little to no accompanying documentation or training materials. When the UI changes, for example the new Purchase Order / Upload Invoice Flow (which is still broken for us) there's no legacy mode, no transition guide, nothing. Take a look at the double side nav drawers on retail side of things, where am i supposed to be going and what do all of these things do for me, and you might understand the frustration with UI/UX. For those of us running both a restaurant and a retail space on the same platform, the retail side feels like a second-class citizen.
Has anyone else experienced uninitiated item library changes? I worked in software, that is a MAJOR issue. You cannot break prod data, you cannot disrupt customers flows, data integrity is supposed to be a top priority. Curious if this was a background sync, a Toast-side update, or something else entirely. Also just venting — the retail UX is rough, whether that's the backend, or the toast call center or the training material available which is mostly out of date, and I'd love to know if others have found workarounds.