u/BodybuilderAble2899

Hi!

I had a jeweler design my wedding band to match my engagement ring. It’s a custom design that will be 1/1. Size 6 finger, 6.5mm cigar band, 14k. I’ve been quoted $1450 is this a decent price?

Hi all!

Looking to buy my first pair and wasn’t expecting the shipping cost to be $50+, so I’m wondering if anyone’s interested in doing a group buy?

I’m honestly at my wits’ end and could really use some advice.

I purchased a bracelet from Jane @ Provence less than a year ago, and after about 11 months of normal wear, it broke. No unusual stress, just everyday use. Annoying, but whatever, things happen.

I sent it back to be repaired, and this is where things went downhill. The package ended up “stuck” in customs for 4 months. During that entire time, I had to follow up weekly with Jane who was completely unhelpful and didn’t take any action. Every time I reached out, I got either no response or very vague responses and no progress.

Finally, after months of me chasing, she actually looked into it and ~ surprise ~ it was resolved pretty quickly once she filed the right paperwork/made a call. So it seems like it could have been fixed much earlier with minimal effort.

I eventually got the bracelet back last week, repaired… and now, after ONE WEEK of wearing it, it has broken again. I was literally just standing in line at the grocery store. No pulling, no snagging, nothing.

I’m beyond frustrated. This feels like a quality issue, not bad luck. How does a bracelet break twice under normal wear, especially right after being “fixed”?

Has anyone dealt with something like this before? What would you push for here? I’ve completely lost confidence in the quality of their work and their customer service.

Appreciate any advice!!! 

I’m honestly at my wits’ end and could really use some advice.

I purchased a bracelet from Jane @ Provence less than a year ago, and after about 11 months of normal wear, it broke. No unusual stress, just everyday use. Annoying, but whatever, things happen.

I sent it back to be repaired, and this is where things went downhill. The package ended up “stuck” in customs for 4 months. During that entire time, I had to follow up weekly with Jane who was completely unhelpful and didn’t take any action. Every time I reached out, I got either no response or very vague responses and no progress.

Finally, after months of me chasing, she actually looked into it and ~ surprise ~ it was resolved pretty quickly once she filed the right paperwork/made a call. So it seems like it could have been fixed much earlier with minimal effort.

I eventually got the bracelet back last week, repaired… and now, after ONE WEEK of wearing it, it has broken again. I was literally just standing in line at the grocery store. No pulling, no snagging, nothing.

I’m beyond frustrated. This feels like a quality issue, not bad luck. How does a bracelet break twice under normal wear, especially right after being “fixed”?

Has anyone dealt with something like this before? What would you push for here? I’ve completely lost confidence in the quality of their work and their customer service.

Appreciate any advice!!!