u/Blondeebombshell25

Taking calls back to back in ICS should be a crime !! The metrics are unreasonable and impossible to obtain and now Geico has fired everyone to the point where they have barely workers to take calls . It’s extremely stressful and exhausting. Then, they have this long list of metrics to meet like arx, coverage, liability, PAO, other useless things. Then they want you to have a high QCR per hour but calls only all day provides no opportunity for QCR. It also ruins your AI scoring . How can we work through claims and close claims when Geico wants to operate like a call center .