I have rocky mountain healthcare which was acquired by united healthcare, and I used to be able to log in to the website but now when I login, it just tells me that I need to reset my password, which would be fine, except that the only options for them to send me a confirmation code are through text or a phone call, and neither of those options work.
I have called them in the past to try to deal with this as well as to update cards and stuff, but all they do is confirm that the phone number they have for me in their system is the same as the one I'm calling from.
It seems like I'm logging into the correct website with the correct username and password, but they just insist I need to reset my password even though I can't get a confirmation code through any of the options they gave me.
I'm just wondering if anyone else has had the same issue, and if so, whether/how they fixed it. I need to submit a claim now and I can do that through mail I guess but it would be way more convenient for me to be able to log in, and I'd like to be able to use the website in the future.
Update: I managed to get it to send the confirmation code to my email but I haven't gotten that either even though I get regular promotional emails from them already.