u/BleuCinq

I live in the San Francisco Bay Area and I take a ride share to SFO every Sunday or Monday and back home every Thursday or Friday. I do this every week and I usually use Uber.

When I try to use Lyft I ALWAYS have a problem. I reserve the ride going to the airport but not from the airport to home. Every single Uber driver that I have reserved shows up a couple minutes early or gets there right on time. I have only used Lyft 3x as a reserved ride. One guy cancelled after he was in the way and the other two were more than 5 minutes late. I have been doing this for over 2 years so that’s well over 200 rides and I have never ever had a late Uber when I reserve and nor have I had a driver cancel and Uber not find me another one. I only give myself 30 minutes at the airport because I know the routine. The one time the Lyft driver cancelled I had to get a ride to the airport.

The other thing is when they drive to the airport Lyft wants them to drive down Milbrae Ave instead of talking the 380 freeway. On Milbrae Ave the speed limit is 25 MPH with stop signs instead of 65 MPH. It adds about 8 minutes to the 25 minute drive. So it adds 1/3 more time and makes absolutely no sense what so ever. And because I have never in my life had a Lyft driver that speaks English it’s near impossible to tell them that the way Lyft wants them to go is completely absurd.

And the last point is 1/2 the Uber drivers don’t speak English but they understand basic things in English. 99% of Lyft drivers don’t speak English. And the Lyft drivers seem to be new to the country and really do not understand the most basic words in English.

If I take a Lyft it is usually from the airport and not to the airport. I know people tend to like Lyft better than Uber but Lyft has some clear issues that Uber doesn’t have when I use Uber.

Do others have problems in n Lyft with late or cancelled scheduled rides, weird routing that adds 30% more time, and language issues more often than the competition?