One day, my wife—who handles our accounting—asked me for our CBA invoices. Apparently, they had stopped sending them by post.
So I called CBA.
During that call, I was told I needed to open a CommBiz account to access the invoices. Fine. I went ahead and set it up.
While doing that, I noticed something odd: the business address listed in their system was slightly different from the one on my ASIC records. Not completely wrong, ust formatted a bit differently. Same address in reality, just not identical on paper.
I didn’t think much of it and continued.
The account was opened… and then closed two weeks later.
Reason? Address mismatch.
That was it.
No real attempt to resolve it. No meaningful follow-up. Just closed.
At the time, I shrugged it off. Honestly, I even joked to myself that I was probably lucky they didn’t give me the death penalty for it. I figured—fine, I just won’t deal with CBA again.
End of story, right?
Wrong.
About six weeks ago, my 15-year-old merchant account—the one actually running my business—was suddenly shut down.
No warning.
No phone call.
No email.
Nothing.
The only reason I even found out was because my payment gateway notified me that my merchant facility had been closed.
Not a single person from the merchant team contacted me. No one investigated. No one thought it might be worth checking before cutting off a long-standing business customer.
Just… gone.
Fifteen years of history, wiped out because of what appears to be a minor address formatting issue tied to a completely separate account.
I’ll be taking this further.
And if any news outlet is interested in how a major bank like Commonwealth Bank of Australia treats long-term business customers, feel free to reach out.