u/BitDifficult2121

Good afternoon,

Does anyone have an idea how to help me?

I traveled to China and purchased an Apex, which I brought back with me to Brazil. I ended up buying it second-hand from a Chinese seller, and everything was working perfectly at first. However, after the latest update, the controller bugged out and became bricked.

I saw on forums that I should contact support, but OneXPlayer is refusing to assist me because the original purchase was not made through the official website. Unfortunately, I no longer have contact with the seller.

Isn’t it unfair to refuse support in this situation? I’ve always liked the brand, but right now I’m quite disappointed.