u/Big_Theme5672

When the event started I bought the pass for the radar and did the Giovanni fight. However after I beat him, when I clicked on "continue" to start the shadow Thundurus encounter, the game bugged and I never got to throw a ball. I had to close the app and restart it and the encounter was lost as well as my radar.

I opened a ticket with support 4 days ago and still haven't heard back from them. Is this normal?

On top of that, even if support were to give me the radar back, did I just lose out on shadow Thundurus? Thanks y'all