u/Big_Influence1643

Ordered AirPods from Best Buy and they used Roadie for delivery. The driver marked the package as delivered but the proof photo was literally taken inside the driver’s car, not at my apartment door.
Package never arrived. I filed a police report immediately and contacted Best Buy multiple times. Their supervisor finally called and still refused both refund and replacement just because the order was “marked delivered.” ( and that’s like me trying to reach out to them for the 10th time)
I honestly cannot believe a company accepts a delivery photo taken inside a driver’s vehicle as valid proof of delivery.
Has anyone successfully won a chargeback or gotten Best Buy to reverse a denial in a situation like this?

I’m currently at the NVC stage for my mom’s case and I think we found a joint sponsor, but I’m a bit stressed about his situation. He’s a green card holder and owns a restaurant, so he’s self-employed (no W-2). The thing is, he only has 1 year of filed tax return, but he’s apparently making good money now. I’m wondering if anyone used a joint sponsor with only 1 year of taxes? Did NVC accept it or ask for more stuff? If NVC asks for more evidence (RFE), do they give a strict deadline to respond? I’m kind of worried I won’t be able to meet the income myself by then, and I might not find another sponsor fast either. Just trying to figure out if I should risk submitting with him or wait. Would really appreciate if anyone’s been in a similar situation.

I ordered AirPods 4 from Best Buy and the delivery was handled by Roadie. I get a “delivered” notification, but there’s no package anywhere. Then I check the proof of delivery photo… and it’s literally taken inside the driver’s car. Like you can clearly tell it’s not my building. All I have is the driver’s first name and last initial.

I contacted Best Buy support right away. First they said they would investigate. A day later they told me they can’t replace or refund it. Then I contacted live chat again and now they’re saying I need to file a police report before they can do anything.

I’m also frustrated because I used a $50 Best Buy coupon on this order, so even if I somehow get refunded, I don’t know if I’ll get that back. Any advice would be really appreciated because this feels ridiculous.