Small business owners: what's your invoicing workflow? (Trying to understand if my solution actually solves a real problem)
Small business owners: what's your invoicing workflow? (Trying to understand if my solution actually solves a real problem)
I've been talking to a lot of small service business owners in Southeast Asia — people who do aircond servicing, plumbing, electrical work, catering, freelance design, etc.
One pattern I keep seeing: almost everyone runs their business on WhatsApp. They get leads on WhatsApp, confirm jobs on WhatsApp, send prices on WhatsApp. But when the customer asks for a proper quotation or invoice, suddenly they need to:
Go home and open their laptop
Open Word or Excel
Spend 20-30 minutes formatting a document
Save as PDF
Send it back on WhatsApp
Or they just skip all that and send a text message with the price breakdown, which looks unprofessional and makes it harder to get paid.
I built a simple tool where you just type the details as a WhatsApp message (customer name, items, prices) and get a professional branded PDF back in under 30 seconds. No app to install.
But I have zero customers so far, which makes me wonder — is this actually a problem worth solving, or do people just live with the pain?
For those of you running service businesses: how do you handle quotes and invoices today? Would you actually pay RM19/month (~$4) for something like this?