Sharon Makokha.
Hi everyone. My name is Sharon a Virtual Assistant in Customer Support and Lead Generation - Primarily SaaS and E- commerce businesses. I've been building my skills and portfolio over past few months and now looking for clients and opportunities to work with teams who need reliable, detail oriented remote support..
Here is what I offer:
Customer Support - Ticket management, SLA handling and client communication using tools like Zendesk, Freshdesk, and HubSpot. I apply the CARE framework to every interactions to keep customers happy and churn low.
Lead Generation - Prospect research, CRM pipeline building( HubSpot), cold outreach and follow up sequences tailored to your ideal client profile.
My core tools, HubSpot, Freshdesk, Zendesk, Apollo.io , Hunter.io ,Google sheets, Loom and Intercom.
I have worked hands on with real Saas scenarios , built outreach trackers , managed CRM pipelines and created case studies documenting my process - so I don't just say I can do the work. I can show you .
I'm based in Kenya UTC+3 and available for remote work with US, UK , Canadian and European clients.
If you are a founder, ops lead, or team manager who's drowning in Support tickets or struggling to keep your pipeline full - I'd love to connect . Feel free to DM me or drop a comment below. Looking forward to being part of this community.
Sharon Nanjala Customer Support &Lead Generation VA.