AIO: Nursery forgot to feed 10 month old 3 out of her 4 first days there
Hi everyone,
My LO is 10 months old and started nursery 2 weeks ago, having had multiple settling in sessions over the span of the preceding 3 weeks. She has only attended nursery for 4 full days over those last 2 weeks due to illnesses and the holidays around Easter.
She is on milk and solids, although solids can be a bit of a hit and miss at nursery due to her age and her getting used to her new environment, which I believe is totally normal and expected.
She has 4 bottles of milk each day:
- 7 am - 150 ml
- 9 30 am - 150 ml
- 1 30 pm - 180 ml
- 7 30 pm - 180 ml
and naps twice a day:
- 10 - 11 am
- 2 - 4 pm
The nursery are aware of her schedule, yet of the 4 days she attended, the staff did not offer her a 1 30 pm bottle on 3 of the days. Twice, I gave it to her when I picked her up at 3:30 pm and 4 30 pm and once I called them at 3 pm to remind them to feed her.
What makes this worse is that they have told me she has no solids or very little when offered and that they also tell me she is refusing her 9 30 am bottle or vomiting after.
So between me leaving her around 9-9:30 am and picking her up around 4-4:30 pm she has had no substantial amount of milk or solids for 6-7 HOURS.
I am extremely distressed over the situation and feel like I cannot trust the nursery ever again to take care of my child. I have spoken to management but received no apology over the situation and instead talk of misunderstanding and how they would make sure this doesn't happen. My husband and I both work full time and I have barely managed to focus thinking about how neglected and hungry my LO is.
I think the nursery should release us from our contract and return any money paid for future childcare. Am I overreacting?
What should I do?