Outlook live / personal draft sextorsion can't be stopped - support unhelpful
I'm helping a friend getting rid of a outlook hack.
The problem is:
- 3 drafts per seconds getting created in draft folder, then moved to inbox and pinned urgent.
- Email getting "corrupted" by the sextortion message.
- Email being sent by the mailbox
I've done all possible fixes:
- Rotated password
- Removed consented apps
- Activated 2fa
- Removes devices
- Removed rules
- Removed transfers
- Deactivated pop/imap
- Sign out of everywhere
- cleared todo (There was nothing)
- cleared calendars
I know it is like a common occurent since ~2026, there is a lot of post with same thing happening, but no clear resolution anywhere.
I tried to contact Microsoft and..
They've been unhelpful, sorry for my attitude i hate appologetic customer support, it's not helping.
Anyone know what to do, should we just.. wait it out like this support said. I feel like they were just trying to get rid of me..
What's pissing me off is that real email are getting obliterated and i can't export anything because now opening the mailbox is a miracle with the 100 000+ drafts present.
ps: Was this an AI? I wrote in english, it answered in french. I'm bilingual so i did not care really, my friend's account wich i was logged is in french. And then switch to english.