Has anyone actually gotten help from strava support?
I was having issues with the app loading after the most recent update so I decided to try uninstalling and reinstalling, now I cannot login.
I've tried the one-time passcode method and I've not received any codes. It's not recognizing any of my passwords either and won't send me a password reset either. I know that the email is correct and I think it's due to the recent removal of FB login.
This has been going on for several days and I've not received more than a "your ticket is still in our queue, and a specialist will follow up by email at the email address associated with your request." I've never experienced such a slow customer support experience.
I've tried reaching out via chatbot, Instagram & Reddit to escalate. Has anyone managed to get an issue solved by Strava??
It's incredibly frustrating that I can't access an account I'm paying for!!!