

- SOLVED -
Thanks for the help everyone, will leave the post up in case anyone else didn't know cardboard spools ruin the AMS. Honest mistake I will now fix.
I've had this issue since I got my AMS two years ago but it's happening way more often. Everytime I do a multi colour print when the AMS rolls back the filament to unload it rolls off the filament, tangles at the side and then can't load again because it's so tangled. I'm wasting mountains of filament and a ridiculous amount of time taking it out, cutting it and reloading. I started a 24 hour print 36 hours ago and it's still not finished because of this issue.