Had an Order and Pay show up. 5.5 mi for $19. Im familiar with this restaurant so I place the order online for pickup and continue what i'm working on for a few more minutes. I get there, go through the prompts in the driver app, go to pay; Declined. I back up through the prompts and hit Yes on the Are you using your Uber card prompt again. We wait a few seconds then try again. Declined.
I audibly sigh and pay the $8.50 with my card, get my receipt, and go to put in the information. Then I find out why it failed. The price they have for the food item was wrong. As a result it wont accept the receipt. So I contact support about it.
Agent 1 (phone support): spends more time asking me to verify every individual thing than actually addressing the issue. In the end, he tries to cancel the order. I hang up on him.
Agent 2 (chat support, I only get 1 instant phone support per day. Afterwards it takes 6+ minutes): Immediately tries to cancel the order, but guarantees me I will get $4 compensation. I explain that i'm not accepting $4 for a $19 order and $8.50 reimbursement. He assures me it's "policy." To those new here, if they tell you something is policy, they are screwing you over in some way. Here. it's very obvious. Sometimes, it's not so obvious.
At this point im just done. I hit the 3 bars in the corner and see that the customer is at a nearby hotel. I get there, contact the customer, give here the food and explain the situation. After some back and forth, I relent and accept the $20 she tries to give me.
Agent 3 (chat support) Listens to my explanation, asks me to confirm the address and send a picture of the receipt. Thanks me for confirming and immediately puts the pay + reimbursement into my wallet and ends the order.
Agent 3 is goated for sure, but it never fails to amaze me how many hoops they make us jump through for the simplest crap.
Thanks for coming to my TED talk. Fortune be with you, fellow drivers.