hacked? or data breach?
Hello,
I need some advice regarding my account and whether this has happened to anyone else.
I made a crunchyroll account a few years ago but never bought anything including a subscription on it. I had kept it neglected because I don’t use the app anymore, but a week or two ago I got an email saying someone else had logged into my account. It ended up being someone from the US (for reference I live in Canada).
I was confused so I logged him out using Device Management on the website. I also changed my password to something extremely difficult and not guessable whatsoever. I assumed that it was some kid that had access to my password after a data breach and something simple like changing my password would fix the issue. But today, two weeks later after no account activity was flagged that same person from the same location managed to log into my account again. I tried scanning my phone for malware but nothing was showing, so I doubt that this person compromised my phone.
I’m not sure what to do or what it could be. I changed my password again. Is it worth contacting support?