A brief background about myself. I've been working in the BPO industry since 2010. Been an agent, TL and Trainer. My last company was with CNX, I got in a floating status then just decided to leave due to the waiting time for me to be reprofiled, this happened Dec 2025...I've been applying for leadership position since then..
I have a lot of friends from this industry who had been floated and soon resigned who are currently looking for a new company to work for (There from different BPO companies prior). Im noticing the trend of applicants who have experience already that they're accepting a low ball offer just to get a job. Some of those who I know who are in the leadership position came back to being an agent (Some were able to still apply to a leadership position, lucky them).
The offer for BPO companies are the same offers I saw when I started 2010 which is somewhat demotivating to continue with this industry..
What are your thoughts? 💬
If you left the BPO industry...where are you now? (aside from switching to being a Virtual Assistant)?
By the way, im still unemployed.