u/BecksThoughts

I have had two live interviews in the past day ask to be rescheduled not even 5 minutes before the test started. They are for two very different companies, so I know they're not the same person. I was not reached out to, just Usertesting prompting me to reschedule. When I attempt to reschedule, the link doesn't work for me, no matter what browser I am using.

Has something changed with moderators' permissions?

This is one of the first extremely frustrating issues I've had with usertesting. 160+ tests in and I'm questioning my sanity here. I know if I try and contact usertesting directly there will be crickets (I've haven't been responded to in the past 2 years after 5+ messages to support)