-JOB POSTING CLOSED-
Amazon MNL is now hiring for the post Investigation Associate, SEPO (non-voice/back office) - WFH
- Must be physically based in Metro Manila, Cavite, Bulacan, Laguna or Rizal during the time of employment.
- 5 days’ work week which includes weekends and flexible and/or holidays.
- 9 hours/day schedule inclusive of lunch break.
- Operations is 24/7 – shifting, rotating and possibility of night shift
Job Description
>Candidates will be responsible for a wide range of duties related to the investigation and elimination of online e-commerce risk. Ideal applicants will have experience in the e-commerce payments space, trust and safety field, and success in a customer-focused workplace
The Investigation Associate position relies on excellent judgment to plan and accomplish goals and will work under limited manager supervision. Excellent individual problem-solving and analytical skills are used to authenticate customers and complex transactions. Nearly all decisions are expected to be made independently with little to no guidance and a high degree of accuracy.
Basic Qualifications
- At least a high school diploma (with or without experience in investigation or customer support) with 3 years of any work experience.
- Fresh graduates and career freshers are welcome to apply.
- Must have a dedicated workspace at home, free from background noise, where they can connect to the internet and work on deliverables.
- A postpaid (wired) fiber internet connection with a minimum speed of 200 Mbps or better, and at least 100 GB of data from a reliable provider.
- Excellent written and spoken English skills and an ability to compose a grammatically correct, concise and accurate written response
Preferred Qualifications
- Comfortable working MS tools and using basic level of automation
- Experience in fields such as Investigations/Payments/Security or Banking domain
- Intermediate knowledge of E-commerce
Please send me a PM for general inquiries & if you're interested!
NOTE: Only qualified candidates will be processed and referred.
EDIT:
Due to the high volume of applicants, I have moved the application process to a Google Form to keep things organized.
Please apply here: https://forms.gle/w5TDZRWeHYdTSvSu8