Violation for featuring my children using a product
Has anyone else had TikTok Shop violations for videos featuring their children using products normally? Feeling really frustrated/confused.
I’m a TikTok Shop affiliate creator and recently had a product link removed for a video showing my two toddlers playing on their toy ride-on cars in our garden.
The video was literally just a short clip of them playing normally. No speaking to camera, no “buy this”, no product claims, no weird/inappropriate content at all. They don’t even look at the camera. Music was overlaid so you can’t hear voices. They were fully clothed and just playing outside.
TikTok flagged it for violating policies around minors in e-commerce content.
What’s confusing me is their published policy wording seems to focus on minors independently promoting/selling products or directly engaging in commercial behaviour. My children were not doing that at all. They were just using an age-appropriate toy.
This actually happened to me once before with a similar video (my kids wearing children’s clothing from TikTok Shop). I appealed it and support later admitted the violation had been incorrectly applied by AI moderation and they removed it.
At the time I also raised that loads of creators post similar content and asked why mine had been singled out. TikTok support actually confirmed those example videos were allowed content.
So naturally I assumed this style of content was compliant.
Fast forward to now, I get another violation for very similar content. My appeal instantly fails saying I didn’t provide proof of age?? Even though I’m already age-verified as a TikTok Shop affiliate and it never asked me for proof of ID when I was filling out my appeal. Then support tells me the issue is because “a minor appeared alone for more than half the video duration”.
But I genuinely cannot find that wording anywhere in their public-facing policy docs.
What’s frustrating is there are STILL countless TikTok Shop videos live right now showing children modelling clothes, opening toys, playing with products etc with no adult physically visible in frame.
TikTok’s latest reply basically says: “Any minor present in e-commerce content should be accompanied by an adult.”
But again… that seems VERY different to the actual published wording around minors independently promoting products.
I’m honestly trying to follow the rules properly here, but the guidance feels completely inconsistent depending on who reviews the case.
Has anyone else had this happen?
Did anyone manage to escalate it further or overturn it?
Or has TikTok quietly changed how they enforce these policies recently?
Would genuinely appreciate advice from other creators because I feel like I’m getting completely contradictory information from support. I just want to get my content right and not risk another violation in future